Where do you ship?

We ship all across North America.

How Long Will It Take for My Order to Be Processed by Your Team?

Your order should be processed within 48 business hours after the transaction. It takes 3 to 10 business days for delivery in Canada and 1 to 3 weeks for delivery in the United States.

Can I Change or Cancel My Order?

It is possible to modify or cancel an order up to 24 hours after placing it. In this case, please contact our team by Email as soon as possible.

 

Modes of Payment:

What Payment Methods Are Allowed?

We only accept credit cards.

Is the Site Secure for Online Payment?

The transfer of your personal information during your purchase on this website is protected by the Secure Sockets Layer protocol (SSL), which encrypts the data you enter, ensuring, among other things, the confidentiality of your Internet banking transactions.

What Is a Security Code?

This is a 3-digit code on the back of your credit card. This adds extra protection and prevents the use of fraudulently recovered credit card numbers.

What Are the Applicable Taxes?

Federal and provincial taxes are applicable on all orders.

 

Delivery:

Which Carrier Is Used?

Our packages are shipped by Purolator for Canada and by UPS for the United States.

How Do You Calculate Shipping Costs?

Delivery charges are calculated according to the customer's address and the weight and size of the package.

Is a Tracking Number Provided for the Package?

Yes, a tracking number is provided with each order. If you have not received the number or have misplaced it, please contact our team.

When Should I Receive My Order?

The estimated time for a "Standard" delivery is 3 to 10 business days in Canada.
No deliveries are made on weekends or holidays.
Some restrictions may apply.

Customer Service and Support

Email : info@911firefighting.com